Help & Support Center

1. Managing and Canceling Subscriptions

All PiccoLumi purchases (including Light and Family auto-renewing plans, monthly and annual, and gift passes) are billed through your Apple ID via Apple StoreKit. PiccoLumi never accesses or stores credit card numbers.

• How to cancel: Deleting the PiccoLumi app does NOT cancel your subscription. To cancel, open iOS Settings on your device → tap your Apple ID name at the top → tap Subscriptions → select PiccoLumi → tap Cancel Subscription.
• Renewal rules: Subscriptions renew automatically unless canceled at least 24 hours before the current billing period concludes.
• Refund requests: Because transactions are managed by Apple, refunds are governed exclusively by Apple Media Services Terms. PiccoLumi cannot issue refunds directly. You can request a refund through Apple's official portal at https://reportaproblem.apple.com.

2. How to Permanently Delete Your Account

You can delete your account from inside the app:

• In-app deletion path: Open PiccoLumi → navigate to Settings → tap Account → tap Delete Account → confirm your decision.
• Resumable multi-stage process: Account deletion executes a structured sequence: it revokes Apple authorization tokens, cascades database deletion across family and child records, and sweeps uploaded Medical Vault files from private cloud storage. Automated background reconciliation tasks verify complete removal.
• Need assistance? If you cannot access your device, email [email protected] from your registered account email to request manual verification and deletion.

3. Family Sharing and Caregiver Roles

PiccoLumi allows up to 6 adult caregivers per child profile to coordinate daily routines.

• Sending invitations: The account Owner creates a revocable bearer invite link and shares it with trusted family members using the native iOS share sheet. We do not use third-party email invitation services.
• Owner role: Full administrative control over family settings, subscriptions, caregiver invitations, role assignments, and account deletion. The Owner can revoke a caregiver's access at any time.
• Full Caregiver: May view and log routine care entries. Access to Lumi Chat requires an explicit grant from the Owner and the caregiver's active AI consent.
• Limited Caregiver: May view deterministic LumiCast sleep clocks (with active personal AI consent). Limited Caregivers cannot start new forecast evaluations, and are blocked from Lumi Chat, Medical Vault files, and sensitive health profile fields (such as allergy notes).

4. Lumi AI and Privacy Controls

Artificial intelligence in PiccoLumi is optional. It requires your consent:

• Zero model training: We use paid commercial enterprise agreements with enterprise artificial intelligence providers. Customer prompts, care logs, and child data are never retained by the provider for their own purposes and never train foundation models.
• Deterministic clocks: Displayed sleep clocks, wake windows, and duration estimates are generated by PiccoLumi's proprietary engine.
• Managing Lumi memory: You can inspect and clear Lumi memory notes at any time using the in-app memory review sheet ("What Lumi remembers" card in Chat History).
• Withdrawing AI consent: You can withdraw AI consent at any time in Settings, then Privacy policy. Withdrawing consent stops new AI processing and clears stored memory notes for that caregiver. Previously saved chat threads remain visible to authorized family members unless the person who started the chat or the Owner deletes them, or the account is deleted.

5. Availability

PiccoLumi is coming soon to the Apple App Store for iPhone.

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